Bespoke Design Studio
Frequently Asked Questions
FAQs
Minimum Order Quantity
Our minimum order quantity is 30pcs per order/ content.
Different details/text/color will be count as separate order.
Rush Orders
Depending on your estimated due date.
Kindly let us know your desired date to receive the
invitation cards and we will check the workloads and also the stock of the selected materials and get back to you on the requested time frame.
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Order Process
Let us know the desired date you would like to receive your invitation cards. We will check the slot availability​
and revert back with the available date.
(which is the date we will be sending out the invitation cards)
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A link will be sent to you to fill up the required
invitation cards details upon confirmation.
Proof Read
We recommend having your families and friends help you to proofread for everything, including spelling and grammar as we’re not responsible for any misspelling or grammar errors.
If you catch any mistakes,let us know and we’ll assist to revise accordingly until it is approved for printing.
Approved proof is final and any reprints due to errors will be at the cost of the client.
Shipping & Delivery
All orders are shipped out from Petaling Jaya, Selangor, Malaysia.
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Shipping duration is approximately :
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1-3 working days for West Malaysia
2-5 working days for East Malaysia (Sabah & Sarawak)
5-14 working days for International Delivery
(depending on your country and delivery options)
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Delivery dates are an estimate only, not a guarantee.
Delivery during peak season and to remote areas may take longer. Delivery charges will be provided upon confirmation.
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Self Collection
Our self collection is available on Saturday only,
time between 11am - 2pm.
Location at PJS 1, Petaling Jaya, Selangor.
Print My Own Design
Yes. Kindly upload your design and send to us via email
info.bespokedesignstudio@gmail.com or WhatsApp
We will review the design and advise you the next step.
International Orders
Yes, we do ship worldwide!
E-invitation
For each order above 100pcs, we will export a digital version of your invitation card in JPEG format as your e-invitation
for WhatsApp and Email purpose.
Design Timeline
Upon deposit, first draft will be send within 2-4 working days.
There is 2-3 minor changes* allowed during the revisions.
Each subsequent amendment will take 2-3 working days.
We will send you the revised / final revisions for your review and if you need revision after three (3) rounds of revisions, each additional round will be charged at RM 30.
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*Wording, Font type & size, Colours, Minor layout
Payment Terms & Method
70% deposit upon confirmation and 30% one week before we proceed to ship out the parcel /collection.
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We accept payment via Online Banking Transfer for local clients, and Telegraphic Transfer, TransferWise, and Western Union for international clients.
Returns & Cancellation
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We only accept cancellation on the below conditions :
No deposit made
No design/ visual sent for review
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If you decide to cancel your order after our designers have created your proof, you’ll be charged of RM200 for cancellation fee.
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If you are about to postpone your wedding date, let us know as soon as you can and we will happily to secure your slot in our order system without any penalty until you confirm your final details before printing.
Printing & Colours
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Please keep in mind that actual colours may vary.
Every screen has a different capability to display
colours and this may effect the digital preview.
Printing colour also may appear slightly different on different material and lighting. We cannot guarantee the printed product to have the exact colour of digital preview.
We do not offer replacement for prints color that does not match your screen color.
Please Note:
By placing an order, you are agreeing to the above terms and conditions